Language Assistance Plan (LAP)

At River City Capital Investment LLC, we are committed to ensuring that our financial services and resources are accessible to all our clients, regardless of language barriers in compliance with Title VI of the Civil Rights Act of 1964 and Executive Order 13166 “Improving Access To Services FOr Persons With Limited English Proficiency.” Our Language Assistance Plan (LAP) is designed to help non-English speakers receive comprehensive support in their preferred language.

Our Commitment

We believe in promoting inclusivity and diversity. Providing language assistance is an essential part of empowering our clients to make informed decisions about their small business loan capital needs with full understanding and confidence.

Available Languages

Our services are available in the following languages:

  • Spanish

  • Mandarin

  • French

  • Arabic

  • Vietnamese

  • Other languages available upon request

Language Assistance Services

  1. Telephone Interpretation
    Speak with a qualified interpreter over the phone during any financial consultation or service interaction.

  2. In-Person Interpretation
    Schedule an appointment with an in-person interpreter for comprehensive, face-to-face communication during important meetings and discussions.

  3. Translated Documents
    Access key documents and forms translated into your preferred language. Available documents include disclosures, loan closing documents, our loan intake form, and financial statements.

  4. Website Accessibility
    Our website features a language toggle that allows you to access all online resources in several languages. We continually update and expand our digital content to cater to a broad audience.

How to Access Language Assistance Services

To utilize our language assistance services or request support in a language not listed, please contact our support team:

  • Phone: 901-521-4232

  • Email: amelia@rivercitycapital.org

  • Office Visits: Schedule an appointment to visit our office for in-person services.

Feedback and Continuous Improvement

Your feedback is crucial in helping us improve our Language Assistance Plan. Please let us know how we can better serve you by providing feedback through our contact methods listed above.